frequently asked questions
Throughout the years, patients have asked us a number of questions, some of which have come up quite often. Here are the answers to several of them. Of course, it's our desire that you will talk to us, in person, about any other questions or concerns you may have.
• How do Dr. Wright, Dr. Naeger and their staff keep up-to-date on all of the current techniques and materials?
We strongly believe in life-long learning. Our staff regularly attends continuing education courses and meetings on a variety of topics. Additionally, Dr. Wright and Dr. Naeger have served on the local and state committees of the Texas Dental Association - allowing us to stay aware of the most up to date information in the dental community.
• Do you accept referrals?
Yes we do. In fact, the majority of our new patients are referred to us by existing patients. We’re always looking forward to providing the same excellent level of dentistry to new and existing patients! When you recommend a family member, colleague, or friend to us, we believe it’s the highest compliment you can give us. Thank you!
• Do you accept my insurance plan?
While our practice does not participate in any HMO plans, our team will do everything possible to help you maximize the benefits of your traditional dental insurance plan. Our financial policy allows us to provide you with the best treatment available and does not limit your health care to just what your plan covers. We will be happy to submit your insurance paperwork for you at the time of treatment. If you have any questions about your insurance that your employer cannot answer, please call our office.
• What payment options do you provide?
We accept all major credit cards and checks. We also provide low interest or no interest financing through Care Credit in which you may have 12 months of no-interest payments. Just ask, because we want to make your dental care affordable.
• What do I do if I have an emergency when the office is closed?
We are always available! Just call our office and you’ll be given instructions on how to reach a dentist.
• What precautions do you take to ensure patient safety?
We employ the most comprehensive dental sterilization program known today. In addition, all staff have completed training with an extensive monitoring program to provide a sterile and safe environment for patients. All procedures comply with guidelines established by the American Dental Association and the Centers for Disease Control to protect you from exposure to infectious diseases. You can be confident that we will never compromise when it comes to your health and safety.
• What makes you different than any other dental practice I can visit?
In addition to our experience and commitment to advances in dental education, the new patient exam distinguishes us from most dental practices. It is at the initial exam that we spend the time necessary to determine the state of your dental health so that we can make sound treatment recommendations. This also gives you the opportunity to get to know us better. One of our staff members will serve as your advocate---properly coordinating your future appointments and assuring your comfort while you are being cared for.
• I really don't like visiting the dentist. Is there anything you can do to help me relax?
If you’re a little nervous about going to the dentist, don’t worry because we’re well trained to handle your anxiety. Besides providing local anesthesia and conscious sedation (laughing gas), we also have the latest equipment providing treatment that is efficient and comfortable. Many patients are nervous because they don’t really understand what’s happening. In our office, that is not a problem, because we spend unrushed time with you, making sure you are always informed before we perform any dental procedure. We never treat a stranger.